Description
Level 1 Field Support Technician
Location: Tustin, CA
Employment Type: Temp-to-Hire
Pay Rate: $23-$25 per hour (based on experience)
Company Overview:
Join a dynamic managed services company specializing in providing IT support to clients primarily in the healthcare sector, including doctor's offices, dentist offices, and similar environments. We pride ourselves on delivering exceptional service and support, ensuring our clients' IT infrastructure is secure and reliable.
Position Overview:
Our client is seeking a motivated and technically savvy Level 1 Field Support Technician to join their team. The ideal candidate will have a solid understanding of Microsoft hardware and software, with relevant certifications or formal education are ideal. This role involves traveling to various client sites within the Tustin area, providing essential break/fix support, and ensuring smooth IT operations.
Key Responsibilities:
- Provide on-site desktop support for clients, primarily healthcare-related offices.
- Troubleshoot and resolve hardware and software issues on desktops, laptops, and mobile devices.
- Perform basic network troubleshooting and connectivity tests.
- Build, configure, and deploy laptops and workstations as needed.
- Document support activities, including issue resolution and client interactions.
- Communicate effectively with clients, ensuring a high level of customer satisfaction.
Requirements:
- Strong understanding of Microsoft hardware and software, including Windows OS.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified) or formal education in IT.
- Ability to troubleshoot and resolve basic technical issues independently.
- Excellent customer service skills and the ability to work well in a fast-paced environment.
- Valid driver's license and willingness to travel within the Tustin area.
- Previous experience in desktop support or related IT role preferred.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
